Contact – Phone-paid Services Consumer Group

IMPORTANT
If you need to contact us about a problem with a Phone-paid Service, we will try to offer advice, but please provide as much information as possible, including:

The correct number related to the charges
The name of the “service” to which you are supposed to have subscribed
What the texts you have received said
Which network you are with
When the charges started
How much money is involved
Confirmation that you have sent a STOP message as advised on our website and whether this has successfully stopped further charges
Confirmation that you have been refused a refund by the service provider and an indication of what they said

We will not reply to messages where none of this information has been supplied, as we will be unable to help.

Name *

First

Last

Email *

Comment or Message *

Mobile Service Provider

The name of your service provider Vodafone/O2/Three/ or other service provider

Number from which charges originate

The number from which you are receiving texts telling you about the charges. Please include the content of the texts in the comment box below.

Name of Service being Complained about

The name of the service which you are complaining about.

Associated Shortcode number

The five digit phone number associated with the charges. This is usually the number from which you receive the chargeable texts.

Total amount disputed

The total amount of charges , NOT the weekly amount.

Date on which charges started

The date on which you first started receiving the disputed charges.

STOP message sent

I have tried sending a STOP Message

Complaint to Ofcom

I have already made a complaint to Ofcom

Comment