IMPORTANT
If you need to contact us about a problem with a Phone-paid Service, we will try to offer advice, but please provide as much information as possible, including:
- The correct number related to the charges
- The name of the “service” to which you are supposed to have subscribed
- What the texts you have received said
- Which network you are with
- When the charges started
- How much money is involved
- Confirmation that you have sent a STOP message as advised on our website and whether this has successfully stopped further charges
- Confirmation that you have been refused a refund by the service provider and an indication of what they said
